Terms & Conditions

Welcome to www.bravotangocoffee.com (“the Website”).
These Terms & Conditions govern your use of the Website and the purchase of products from Bravo Tango Coffee(“we”, “us”, “our”).

By accessing or using the Website, you agree to be bound by these Terms & Conditions.

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1. About Us

Bravo Tango Coffee is a coffee brand based in Northern Ireland, United Kingdom, selling roasted coffee and related products online.

Our contact details are available on the Website.

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2. Use of the Website

• You must be at least 18 years old to place an order.

• You agree to use the Website for lawful purposes only.

• We reserve the right to restrict or terminate access to the Website if these Terms are breached.

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3. Products & Availability

• All products are subject to availability.

• We reserve the right to withdraw or amend products at any time without notice.

• Product images are for illustrative purposes only; actual products may vary slightly.

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4. Pricing

• All prices are displayed in Pounds Sterling (£ GBP) unless otherwise stated.

• Prices include VAT where applicable.

• Delivery costs are calculated and displayed at checkout.

• We reserve the right to change prices at any time, but confirmed orders will not be affected.

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5. Orders

• Placing an order constitutes an offer to purchase.

• An order is accepted once you receive an order confirmation email.

• We reserve the right to refuse or cancel an order, including where:

  • Payment is not authorised

  • A pricing or product error has occurred

  • Fraud or misuse is suspected

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6. Payment

• Payment must be made in full at the time of ordering.

• Accepted payment methods are displayed at checkout.

• Payments are processed securely via third-party payment providers. We do not store payment details.

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7. Delivery

• Delivery times provided are estimates only and not guaranteed.

• We are not responsible for delays caused by courier services or events beyond our control.

• Risk of loss or damage passes to you upon delivery.

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8. Subscriptions

• Coffee subscriptions are governed by separate Subscription Terms & Conditions, available on our dedicated Subscriptions page.

• By purchasing a subscription, you agree to those Subscription Terms in addition to these Terms & Conditions.

• Where there is any conflict, the Subscription Terms shall prevail.

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9. Returns & Refunds

• Returns are accepted in accordance with UK Consumer Contracts Regulations.

• You have the right to cancel your order within 14 days of receiving your goods, unless an exemption applies.

• Due to the perishable nature of coffee, opened products are not eligible for return unless faulty.

• Refunds will be issued to the original payment method within the statutory timeframe.

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10. Faulty or Incorrect Items

• If you receive a faulty or incorrect item, please contact us as soon as possible.

• We may request photographic evidence to assist with resolution.

• Your statutory rights under UK consumer law are not affected.

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11. Promotions & Discounts

• All promotions, discounts, and offers are subject to separate Discount & Promotional Offer Terms & Conditions.

• Discounts cannot be applied retrospectively unless explicitly stated.

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12. Intellectual Property

• All content on this Website, including text, images, logos, branding, and design, is owned by or licensed to Bravo Tango Coffee.

• You may not reproduce, copy, or distribute any content without prior written consent.

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13. Limitation of Liability

• To the fullest extent permitted by law, we shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits, business, or data

• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

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14. Force Majeure

We shall not be liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to industrial action, transport disruption, or supply chain issues.

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15. Privacy

Your use of the Website is governed by our Privacy Policy, which explains how we collect and process personal data in accordance with UK GDPR.

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16. Governing Law

These Terms & Conditions are governed by the laws of Northern Ireland, and any disputes shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

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17. Changes to These Terms

• We reserve the right to update these Terms & Conditions at any time.

• Continued use of the Website constitutes acceptance of the current version.